Privacy Policy

Bookara Tours and Safaris Ltd ("Bookara", "we") respects your privacy. This policy explains what we collect when you use bookaratours.com, book tours or stays, or contact us — and how we use it.

1. Data we collect

• Booking data: name, email, phone, traveller details, passport numbers (if provided), dietary needs, arrival mode, pickup location, guide language, payment references.
• Payment data: transaction references from Paystack. We do not store full card numbers.
• Communications: WhatsApp and email messages with our team.
• Technical data: IP address, browser type, pages visited — via standard server and analytics logs.
• Marketing: email address if you subscribe to our newsletter.

2. How we use your data

• Process bookings, deposits, and balance payments
• Send booking confirmations and receipts (via Brevo email)
• Coordinate lodges, guides, and airport pickup
• Respond to support requests and disputes
• Comply with Kenyan tax and tourism regulations
• Improve our website and services (aggregated analytics)

3. Who we share with

We share only what is needed to operate your trip:

• Paystack — payment processing
• Brevo — transactional email
• Supabase — secure booking database (server-side)
• Lodge, camp, and transport partners — guest names, dates, dietary or medical notes relevant to your stay

We do not sell your personal data to advertisers.

4. International guests

We serve travellers worldwide. Your data may be processed in Kenya and on servers used by our providers (EU/US cloud regions). By booking, you consent to this transfer for the purpose of fulfilling your trip.

5. Retention

Booking records are kept for at least seven years for accounting and dispute resolution. Marketing emails — until you unsubscribe.

6. Your rights

You may request access, correction, or deletion of your data by emailing hello@bookaratours.com. We will respond within 30 days. Deletion may be limited where we must retain records by law.

7. Cookies

We use essential cookies for site functionality. Optional analytics cookies, if enabled, help us understand traffic — you may block cookies in your browser settings.

8. Contact

Data controller: Bookara Tours and Safaris Ltd
hello@bookaratours.com · bookaratours.com